I’m sure by now you’ve heard about the issues people are having with Apple’s latest version of it’s iPhone. It’s been widely reported that people have had the phones in their pocket, only to discover that it had bent. Some customers have also complained that they received the phone, new and out of the box, already with a slight bow. Apple has contended that they have received only 9 complaints of the iPhone 6 bending during normal use and that the fears of a design flaw are being severely overblown. Quite honestly, I’d have to side with Apple on this. They do vigorous testing on their phones to determine the durability needs and standards that have to be met to prevent this exact situation from happening. Consumer Reports, a U.S. Non-Profit organization, did it’s own testing of the 6 and determined it to be up to snuff. It certainly helps Apple’s case when the main “evidence” being submitted are videos of kids bending the phones with their hands. Of course it’s going to bend under those circumstances. Under normal use practices, there is nothing wrong with the iPhone 6. This is coming from an Android user, to boot.
That brings me to the elusive “normal use practices”. A lot of us have had to deal with phone companies and their notorious claims departments. You already know before you call they will tell you it’s your fault, am I right? Bottom line is, customer service is a HUGE part in the success of smart phone manufacturers along with the providers that sell them. While there probably is a bit of a gray area when it comes to their definitions of “normal use”, giant companies like these aren’t going to fret about sending you a replacement if it truly is warranted. The unfortunate truth is there are a lot of people every day who try to scam for a new phone because they accidentally broke theirs and don’t want to spend another $600. These companies have to protect themselves, too.
The long and short of it is, don’t use your $600 phone as a football, baseball or hockey puck, don’t pretend it’s a pool noodle, don’t tuck it in your back pocket then sit on it (I’m looking at you ladies), don’t put it in the microwave (whole different story for another blog) or don’t run it over with your car and chances are you’ll probably be peachy. Or if you’re like me and have the worst luck in the history of luck, you can just buy the $10/month phone insurance so you have no worries. I haven’t had an incident to date but I’m sure I will now. Hold your kids tight and your phones tighter (but not too tight, that’s not normal use).